Payment & Refund

Payments for Trivileona House services are collected according to the quote confirmed before work begins on trivileona.homes.

• Accepted methods are confirmed by email from contact@this site and may include card or local transfer depending on Portugal norms.
• Details here apply to payment work only — ask at the counter if your job spans more than one track at Trivileona House (this site).
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact contact@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Coimbra unless otherwise stated.

Written care notes follow every florist handoff here using honest lead times rather than same-day promises when the bench is full. Ask for the florist lead if the queue splits Desk near Rua Ferreira Borges 94.